{"id":156,"date":"2024-07-19T09:36:14","date_gmt":"2024-07-19T09:36:14","guid":{"rendered":"https:\/\/teste.dqm.pt\/?p=156"},"modified":"2024-07-19T09:36:14","modified_gmt":"2024-07-19T09:36:14","slug":"gestao-de-reclamacoes-e-monitorizacao-da-satisfacao-dos-clientes","status":"publish","type":"post","link":"https:\/\/teste.dqm.pt\/?p=156","title":{"rendered":"Gest\u00e3o de reclama\u00e7\u00f5es e monitoriza\u00e7\u00e3o da satisfa\u00e7\u00e3o dos clientes"},"content":{"rendered":"

Em parceria com a DQM, a AEA vai organizar a seguinte a\u00e7\u00e3o de forma\u00e7\u00e3o presencial:<\/p>\n

\u201cGest\u00e3o de reclama\u00e7\u00f5es e monitoriza\u00e7\u00e3o da satisfa\u00e7\u00e3o dos clientes\u201d<\/strong><\/p>\n

<\/p>\n

Datas > 02, 09 e 16 de outubro de 2024<\/p>\n

Hor\u00e1rio > das 09 \u00e0s 12 horas<\/p>\n

Dura\u00e7\u00e3o > 09 horas<\/p>\n

Destinat\u00e1rios > Trabalhadores de empresas e outras pessoas com interesse no tema.\u00a0
Objetivos espec\u00edficos > No final da a\u00e7\u00e3o, os participantes dever\u00e3o ser capazes de perceber as linhas de orienta\u00e7\u00e3o das normas ISO 10002 e ISO 10004 e enquadr\u00e1-los com os requisitos relacionados da norma ISO 9001.\u00a0<\/p>\n

Programa><\/p>\n

1. Introdu\u00e7\u00e3o\u00a0
2. Principais linhas de orienta\u00e7\u00e3o da NP ISO 10002:2020 (Gest\u00e3o da Qualidade – Satisfa\u00e7\u00e3o do cliente – Linhas de orienta\u00e7\u00e3o para o tratamento de reclama\u00e7\u00f5es nas organiza\u00e7\u00f5es).\u00a0
3. Principais linhas de orienta\u00e7\u00e3o da NP ISO 10004:2020 (Gest\u00e3o da Qualidade – Satisfa\u00e7\u00e3o do cliente – Linhas de orienta\u00e7\u00e3o para a monitoriza\u00e7\u00e3o e medi\u00e7\u00e3o).\u00a0
4. Breve abordagem \u00e0s linhas de orienta\u00e7\u00e3o das normas ISO 10001 e ISO 10003.\u00a0
5. Enquadramento com os requisitos da ISO 9001:2015, incluindo a \u201cAmendment 1:2024-02, Climate action changes<\/em>\u201d.\u00a0
6. Casos pr\u00e1ticos\u00a0
7. Avalia\u00e7\u00e3o da a\u00e7\u00e3o\u00a0
Formador: Manuel Brinco de Morais<\/p>\n

\u00a0<\/p>\n

Para mais informa\u00e7\u00f5es e inscri\u00e7\u00e3o, Ficha de inscri\u00e7\u00e3o – AEA<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Em parceria com a DQM, a AEA vai organizar a seguinte a\u00e7\u00e3o de forma\u00e7\u00e3o presencial: \u201cGest\u00e3o de reclama\u00e7\u00f5es e monitoriza\u00e7\u00e3o da satisfa\u00e7\u00e3o dos clientes\u201d<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-156","post","type-post","status-publish","format-standard","hentry","category-noticias"],"yoast_head":"\nGest\u00e3o de reclama\u00e7\u00f5es e monitoriza\u00e7\u00e3o da satisfa\u00e7\u00e3o dos clientes - DQM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/teste.dqm.pt\/?p=156\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gest\u00e3o de reclama\u00e7\u00f5es e monitoriza\u00e7\u00e3o da satisfa\u00e7\u00e3o dos clientes - 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